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White Dog

FAQ's

  • What is your return policy?
    DAMAGED ITEMS All orders that we deliver are wrapped in order to minimise the likelihood of damage during transit. In the unlikely event that you receive a damaged item on your order, please contact us within 24 hours of your delivery and we will be happy to arrange a refund* of the item at the earliest convenience. If there is anything wrong with the items once they have been received, we request that you contact us within 24 hours of the consignment being signed for so that we can rectify the problem. * some conditions might be taken into account before proceeding with a refund. Refunds conditions: 1)Item has been received damaged and/or unfit for consumption 2)Product is spoiled, mouldy and dangerous for consumption 3)Wrong product has been dispatched. Please note that for items spoiled and/or unfit for consumption, a picture of the items within 7 days from dispatched to delivery need to be taken as proof of damage.
  • Are your products Vegetarian / Vegan?
    Ehh nope!! Dogs and cats are carnivors by nature, specially cats, so there is no need for a Vegetarian or Vegan diet for them. However, not all our treats are meat/protein based so please find the correct one for your furry friend.
  • What is the shelf-life of your products?
    Our treats are made with natural ingredients only, there are no preservatives or additives to increase the shelf life like commercial treats. That is why, once opened, we recommend to follow the use by date information found in the original packaging while kept in a cool, dry place. For extended shelf life, we recommend to keep the treats airtight sealed in the fridge up to 2 weeks or freeze up to 3 months.
  • What is the minimum recommended age for your products?
    All our products are suitable for dogs aged 3 months and over. Remember, this are just treats and they are not intended to be a meal substitute. Always supervise your pets when feeding them and ensure fresh water is available at all times.
  • My dog has allergies / medical condition, are your treats safe to consume?
    We always recommended that you consult your vet before purchasing, for any specific allergies or medical conditions just to be on the safe side. If you need a comprehensive list of a certain product ingredients and analytical constituents do not hesitate to contact us bonapet3t@gmail.com
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